Terms and Conditions
 

  • AMEND THE DATE AND/OR PASSENGER NAME OF YOUR DAY TOUR BOOKING UP TO 72 HOURS IN ADVANCE OF TRAVEL FOR FREE except Harry Potter Studio, Thorpe Park, London Eye & Madame Tussauds, or any tour booked with a voucher code, which can be amended up to 14 days in advance of travel for free. Please send a message by WhatsApp to + 44 7917 224732 or email to info@discoverytours.co.uk with your request. 1 amendment permitted per booking.
  • AMEND THE DATE AND/OR PASSENGER NAME OF YOUR WEEKEND BREAK BOOKING UP TO 14 DAYS IN ADVANCE OF TRAVEL FOR FREE. Please send a message by WhatsApp to + 44 7917 224732 or email to info@discoverytours.co.uk with your request. 1 amendment permitted per booking.
  • All day tours and weekend breaks are non-refundable, but the date and/or passenger name can be amended subject to the conditons stated above
  • It’s your responsibility to have the appropriate visa to travel. You are also advised to take out adequate travel insurance to cover the cost of cancellation by yourself, or the cost of assistance, including emergency repatriation in the event of illness while on a tour. We are unable to offer a refund should you fail to arrive at the departure point on time.
  • All football, theatre, concert and other ticket only purchases are non-amendable and non-refundable.
  • If Discovery Tours cancel your tour and / or tickets you will receive a full refund of monies paid.
  • Discovery Tours reserve the right to amend the itinerary, departure times, or mode of transportation.
  • Discovery Tours accept no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited to a maximum of the price you paid for purchasing your tour or ticket.
  • Discovery Tours may require you to withdraw from any tour if we deem your conduct to be offensive or cause annoyance to other passengers. We shall have no further liability for your return.
  • Unaccompanied passengers aged 16 &17 years old will need a letter of consent from a parent or legal guardian, which should be emailed to info@discoverytours.co.uk
  • Children under 16 years of age must be accompanied by a parent or legal guardian.
  • By travelling with Discovery Tours you consent to having your photograph taken and possibly used in future promotional literature, or on our website.   
  • In the event of illness Discovery Tours may agree to a client amending a day tour up to 24 hours before departure, subject to the client agreeing to pay a last minute change fee of £20 per person - please send a message by WhatsApp to + 44 7917 224732 or email to info@discoverytours.co.uk with your request. 
  • Different terms and conditions may apply for group bookings (please refer to your written quotation for amendments to standard terms and conditions).